Warranty Management and Product Manufacture (2006)


SKU: 9781852339333
Author: Murthy, D N Prabhakar Blischke, Wallace R
Publication Date: 09/08/2005
Publisher: Springer
Binding: Hardcover
Media: Book
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Purchasers of manufactured goods need assurance that they will perform well over their expected life. Warranties play a vital role in this. With proper management, warranty terms provide a promise of protection in case of product failure, while warranty service can assure customer satisfaction in the event of a claim. The authors have developed “Stage-3” warranty management, viewing warranties from a strategic perspective, starting with a strategy linked to technical and commercial planning from the start of product development. Written by leading experts, this book details current thinking in product manufacture.