Productivity and service quality


SKU: 9786205766101
Author: Echegaray, Jaime
Publication Date: 03/05/2023
Publisher: Our Knowledge Publishing
Binding: Paperback
Media: Book
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Objective: To determine how service quality influences productivity in the company Importaciones y Exportaciones Felles E.I.R.L. in the district of Santa María, 2021.Methods: The study population was 25 workers of the company Importaciones y Exportaciones Felles E.I.R.L. The Likert scale questionnaire was used as a measurement instrument. The following dimensions were considered: Responsiveness, Empathy, Reliability, Efficiency, Effectiveness, Effectiveness for both variables. The reliability of the instruments was assessed by Shapiro Wilk. Pearson’s test. Results: The results show that as shown in Table 24, a correlation coefficient of r= 0.270 was obtained, with a p= 0.019 (p> 0.05), which means that the alternative hypothesis is accepted and the null hypothesis is rejected. Conclusion: The results obtained show that there is a relationship between the two variables: Quality of service and Productivity, because there is a weak negative correlation, but at the same time the significance level is greater than 0.05, which demonstrates the relationship between the two variables and their dimensions.