Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction


SKU: 9781578200269
Author: Bodin, Madeline
Publication Date: 01/01/1999
Publisher: CRC Press
Binding: Paperback
Media: Book
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Ever wish you could find out how North America’s biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h