Improving Public Sector Productivity: Concepts and Practice


SKU: 9780803945739
Author: Rosen, Ellen D
Publication Date: 07/22/1993
Publisher: Sage Publications, Inc
Binding: Paperback
Media: Book
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This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.